OUR QUALITY POLICY

We have been operating our Quality Management System, which was established and certified in 2003 in accordance with the ISO 9001:2000 standard, in line with ISO 9001:2015 both domestically and internationally. We prioritize product quality and reliability in all materials and methods used in production, maintaining our reputable image in the industry.

Our products are certified in accordance with the 2014/68/EU European Quality Regulation and fully comply with all its requirements.

From material procurement to product delivery, we rigorously implement all quality control processes required by the system.

In tank production, we use high-quality pressure vessel sheets that comply with DIN EN 10028-2 and EN 10028-3 standards, supplied by T.C. Erdemir and Isdemir factories.

All welding processes are subject to radiographic and ultrasonic testing during each production shift.

Every tank undergoes a 100% hydrostatic pressure test.

For LPG tanks, all functional and safety tests required during the manufacturing process are conducted at 100%.

OUR ENVIRONMENT, ENERGY AND OCCUPATIONAL HEALTH & SAFETY POLICY

• We comply with all legal regulations related to environment, energy, and occupational health and safety.

• We use natural resources responsibly, without disrupting the ecological balance.

• We aim to reduce energy consumption and increase the use of renewable energy.

• We ensure the health and safety of all our employees.

• We allocate the necessary resources and information to achieve our goals and objectives.

• Our core principle is to provide our customers with the most reliable products and the best service.

In this context:

• We prioritize human health at every stage, from product design to delivery.

• We use natural and energy resources efficiently to support sustainability.

• We work to reduce waste and ensure its disposal, reuse, and recycling in an environmentally friendly way.

• We take preventive measures to control pollution at its source.

• We assess and manage occupational health and safety risks to prevent work-related illnesses and accidents.

• We educate our employees and raise awareness among our suppliers and customers about these issues.

• We continuously improve our performance through employee participation and satisfaction.

OUR CUSTOMER SATISFACTION AND COMPLAINT MANAGEMENT POLICY

As DOĞUMAK A.Ş.:

• We handle customer complaints and suggestions fairly, objectively, and confidentially, resolving them as quickly as possible and in compliance with legal requirements.

• We ensure that customers are not financially disadvantaged during the complaint process.

• We provide various communication channels so customers can easily reach us with their concerns.

• We continuously improve our system to prevent the recurrence of complaints, incorporating customer feedback and advancing technology.

• We aim to meet customer demands and expectations in the best possible way and strengthen our customer-centric approach.